Bittu Kumar
If you want to buy a smart TV that looks great and is full of features, then Sony's new BRAVIA 5 Series TV is a great option for you. Sony has recently launched it in India and in this you get powerful features like new Mini LED technology, 4K resolution and fast refresh rate. This TV is specially designed for those who want all the fun of picture quality, smart features and gaming in one place.
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Sony BRAVIA 5 Series TV: Big-Screen Fun at Home
In this TV you get a 4K display with Mini LED backlight which supports 120Hz refresh rate. This means that whether you watch movies or play games, everything will look smooth and clear to you. If you are a PS5 user, then this TV becomes even more special for you, as it has been optimized for PS5. It includes gaming features like Auto HDR Tone Mapping, Low Latency Mode and VRR which improve your gaming experience.
Powerful Audio and Smart Features
You get Dolby Atmos sound technology with 40W speakers, so that you can feel every sound effect in a very clear and powerful way. Talking about smart features, it has Google TV, so that you can easily run apps like Netflix, YouTube, Prime Video. It also has voice command support, so that you can control the TV just by speaking.
Also read: HyperOS 2.2 Third Batch Rolling Out Soon – Is Your Xiaomi, Redmi, or POCO on the List?
Price and Availability
Sony BRAVIA 5 Series is available in four sizes - 55, 65, 75 and 85 inches. Its starting price is ₹ 1,37,740 and the largest model comes for ₹ 4,17,990. If you are looking for a future-ready premium smart TV, then this new model can be a great choice for you.
I’m extremely disappointed with my Sony Bravia 9 TV (Model K-85XR90), purchased from Reliance Digital in Hyderabad, India, just 9 months ago. Despite being under Sony's standard one-year warranty, the TV has been completely unresponsive, like a dead duck, for over 10 days which is under Sony service/repair. The Sony authorized service center technical team diagnosed thrice to confirm critical component failures, including motherboard and power board, issues without identifying and confirming external causes. After replacing the power board and motherboard, the TV powered on with a display, but Wi-Fi settings and connectivity issues persisted. Further diagnosis is required to resolve the connectivity problem. Given the replacement of two critical components during the warranty period and the persistence of Wi-Fi issues, I strongly believe that the TV is defective. Given the recurring issues, it’s likely that further glitches and performance problems will arise going forward, underscoring the need for a more comprehensive solution. Hence, I requested that Sony India replace the defective TV with a new unit under the standard warranty terms.
The complete lack of response from Sony India and the authorized service center is forcing me to consider accepting the same TV repaired by them. Throughout the authorized technical team's multiple attempts to diagnose the TV, I observed that the TV was handled with inadequate care. I mentioned this in my previous communication. During the third repair attempt, the team spent an hour struggling to remove a back panel screw due to improper fixation, resulting in damage to the screw and partial damage to the back panel. Additionally, the display panel was left with fingerprints and dirt, indicating inadequate care and attention to detail.
Having closely observed and inspected the internals, I have concerns regarding potential quality control issues, may be linked to cost-cutting initiatives that compromise the product's integrity, resulting in defective units or a broader manufacturing problem, IMHO. Given the premium pricing and "cinema is coming home" tagline promise seems hollow given this flagship model, like the Sony Bravia 9 TV, fails so catastrophically within the Sony standard warranty period. This incident raises serious concerns, questions about Sony's quality standards and the reliability of their other TV models...?
As a long-standing Sony loyalist, I'm dismayed by the subpar customer support, and service levels exhibited by Sony India throughout this process. This falls short of the exceptional standards I've come to expect from Sony globally. I've attempted to escalate this issue to Sony Global Headquarters, hoping for a more satisfactory and comprehensive resolution, but I await further response.
Hi Harish Kumar, we understand the issue you're facing with your Sony Bravia 9 TV (Model K-85XR90). If you're not getting any support from Sony's official customer service, we recommend raising your concern on Twitter. You can post about your issue and tag Sony’s official handle along with @technukti to bring more attention to your case. This might help get a quicker resolution.