Saturday, April 13, 2024

Customer Order Sony TV from Flipkart but Receives Thomson TV

A Flipkart customer’s distressing experience has gained attention on social media as he ordered a Sony TV and ended up with a Thomson TV instead. The mix-up has left the customer shocked and disappointed.

The ordeal unfolded on October 7 when the customer eagerly placed an order for a Sony TV from Flipkart, with the highly anticipated delivery date set for October 10. However, the excitement quickly turned to frustration when the Sony installation technician arrived on October 11, only to find a Thomson TV inside the Sony TV box. 

The customer was not just disappointed; he was utterly baffled and disheartened as the package doesn’t even come with the accessories like remote, and TV stand. Imagine the excitement and anticipation of unboxing a brand new Sony TV, only to be met with the wrong brand entirely that too with no accessories.

To make matters worse, Flipkart’s customer service initially promised a resolution by October 24. Still, they prematurely marked the issue as resolved on October 20, only to later extend the resolution date to November 1. The customer’s dismay and irritation grew with each passing day as he remained stuck with the wrong TV. One can only imagine the frustration and helplessness he must have felt.

The timing of this incident couldn’t be worse for the customer, who had specifically planned to purchase the Sony TV during Flipkart’s Big Billion Days (BBD) sale. His anticipation of enjoying the World Cup matches on a new large screen has been met with nothing but frustration.

The customer’s tweets have garnered significant attention and sympathy from fellow social media users. They express their outrage at the mix-up and the subsequent delays in resolving the issue, understanding the frustration and disappointment the customer must be going through.


In a bizarre turn of events, a customer ordered a Sony TV from Flipkart during the Big Billion Days sale, only to receive a Thomson TV in a Sony TV box. Frustration escalated when Flipkart’s customer service initially promised a speedy resolution, which was prematurely marked as resolved, and the issue remains unresolved to this day.

The customer’s excitement for the World Cup matches has been marred by this mix-up. It serves as a stark reminder of the importance of quality control and efficient customer service in the e-commerce industry.
This unique incident highlights the need for customers to remain vigilant even during the most significant sales events and for e-commerce platforms to ensure a smooth shopping experience. It also underscores the emotional rollercoaster that customers may experience when their expectations are dashed by unexpected errors in their orders.

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